Do you want clarity about where your clients' needs lie and how to work on yourself? Do you want to start coaching in an easy and accessible way and learn how to handle your clients as a manager?

In this workshop you will learn how to:

• Apply the techniques of Daniel Goleman
• Deal with your own approach as a manager or coach
• Deal with the feelings of clients and third parties
• Deliver the greatest impact

Teach people to be motivated and self-directed, to think in a problem-solving way, to take care of quality and results, and to create a pleasant group atmosphere among customers and colleagues.

Learn what is going on in the other person's head

After this workshop you will know:

• What your customers think and feel and how to deal with them
• How you can adjust yourself in your role as manager
• How to create an atmosphere that is accessible to everyone